Prim77 Privacy Policy — Your Personal Data Protection

Prim77 is a trusted online entertainment platform for users in Malaysia. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.

This Privacy Policy is formulated in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data protection. We are committed to ensuring that every piece of information you share with us is handled with the highest level of confidentiality and security.

As a prim77 member, you have the right to know exactly what we do with your data. No hidden data operations, no confusing terms — just full transparency that you deserve as our valued member.

Prim77 collects information from you through several different methods when you use our platform. Below are the categories of information collected along with the purpose of collection:

We do not collect any sensitive information such as biometric data, medical records, or religious beliefs unless required by law for legitimate identity verification purposes.

All information we collect is used for legitimate and transparent purposes. prim77 will not use your data for purposes unrelated to platform operations without obtaining your prior consent.

The following are the primary purposes for which your data is used:

• Account Management: Create and maintain your account, process registration, and verify your identity through an integrated KYC process.
• Transaction Processing: Securely process deposits and withdrawals via Malaysian local payment methods including FPX, DuitNow, Touch 'n Go, and GrabPay.
• Platform Security: Detect and prevent fraud, money laundering, and unauthorised access to your account.
• Service Communications: Send important notifications related to your account, transactions, and policy updates.
• Promotions & Offers: Notify you about relevant bonuses, promotions, and exclusive offers — with the option to unsubscribe at any time.
• Platform Improvements: Analyse usage patterns to improve overall platform performance, interface, and user experience.
• Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and offer appropriate support.
• Legal Compliance: Fulfil reporting and compliance obligations required by the relevant authorities.

Prim77 takes data security infrastructure seriously. All your personal information is stored on servers protected with 256-bit SSL encryption — the same level of encryption used by leading banking institutions worldwide.

Security measures we use:

• Data encryption in transit and at rest using AES-256 standard.
• Intrusion Detection System (IDS) operating 24 hours a day, 7 days a week.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.
• Regular security audits by accredited independent parties to identify and patch system vulnerabilities.
• Strict internal access controls — only authorised personnel may access members' personal data.
• Encrypted automatic data backups to ensure service continuity.

Data Retention Period: prim77 retains your personal data for the duration your account remains active and for up to seven (7) years after account closure, in compliance with Malaysian legal requirements. Data that is no longer needed will be securely deleted using non-recoverable deletion methods.

Prim77 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. This is an unconditional commitment we make to every member.

However, in the course of operating the platform, there are certain situations where we may need to share your information with the following parties:

• Payment Providers: Information required to process deposits and withdrawals is shared with registered and approved payment service providers such as FPX, DuitNow, and e-wallet gateways.
• Game Providers: Minimum technical data required to ensure games function properly is shared with licensed game content providers.
• Statutory Authorities: Where required by law or court order, prim77 will disclose the necessary information to the relevant authorities.
• Technical Service Providers: Companies that assist us with technical operations such as hosting, analytics, and cybersecurity — all bound by strict confidentiality agreements.

All third parties working with us are required to uphold data protection standards at least equivalent to those of prim77. They are not permitted to use your data for any purpose other than what has been agreed upon.

The prim77 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Save your settings and preferences such as preferred language and interface theme for a more personalised experience.
• Analytics Cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
• Session Cookies: Used to maintain your game session and ensure wagering information is processed accurately.

You can control or disable non-essential cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the prim77 platform.

As a prim77 member, you have clear and enforceable rights over your personal data. prim77 fully respects these rights and provides straightforward channels for you to exercise them.

To exercise any of the above rights, contact our privacy team via email at [email protected]. We will process your request within 30 working days.

Prim77 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

All prospective members are required to confirm that they are 18 years of age or older during the registration process. Our KYC verification process is designed to identify and prevent registration by underage individuals.

If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that information and close the account in question. Parents or guardians who believe a child under their care may have registered on our platform are encouraged to contact us immediately.

Prim77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or improvements to our services.

When significant changes occur, we will:

• Update the "Last Updated" date at the top of this document.
• Send notifications to registered members via email or in-platform notices.
• Display a summary of key changes to help you understand updates easily.

Continued use of the prim77 platform after any amendments take effect will be considered your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or wish to exercise your privacy rights, the prim77 data protection team is ready to assist you.

• [email protected]
• In-platform Live Chat — available 24/7, response under 2 minutes
• Telegram: @prim77support

For frequently asked questions related to privacy and your account, please visit the FAQ us.