Prim77 Terms and Conditions — Official Platform Guidelines

By accessing, registering for, or using any part of the prim77 platform — whether via the website, mobile app, or any other provided medium — you hereby confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These terms take effect from the date you first access the platform and shall continue to apply for as long as your account remains active. prim77 reserves the right to update or modify these terms at any time, and members will be notified via email or an in-platform notice.

These terms are written in English for the convenience of local players. Should any ambiguity arise in interpretation, the original English version shall serve as the definitive reference.

Registration and use of the prim77 platform is restricted to individuals who meet the following requirements:

• Aged 18 years and above at the time of registration.
• Having full legal capacity to enter into a legally binding agreement.
• Not prohibited by any law or regulation applicable to you from using this service.
• Registering only one (1) account per individual — multiple account registrations are strictly prohibited.

Prim77 reserves the right to request proof of age at any time. If any member is suspected to be underage, the account will be suspended immediately while an investigation is conducted. All funds in the account will be withheld until the verification process is complete.

The prim77 registration process is simple and fast. You are required to provide accurate, truthful, and up-to-date information during registration. False or misleading information may result in your account being suspended or terminated without notice.

As part of prim77's commitment to security and anti-money laundering prevention, the platform carries out a Know Your Customer (KYC) process. Documents that may be required during the KYC process include:

• National Identity Card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement within the last 3 months).
• Bank statement or proof of ownership of the payment method used.

You are responsible for keeping your account username and password secure. prim77 shall not be liable for any losses resulting from unauthorized access caused by your own negligence in safeguarding your login credentials.

Prim77 supports a wide range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and direct bank transfer. All transactions are processed using 256-bit SSL encryption to ensure the safety of your funds.

Deposit Requirements:

• Minimum deposit: RM 10 per transaction.
• All deposits must be made using a payment method registered in your own name — third-party deposits are not permitted.
• Prim77 does not charge any processing fees for deposits.
• Funds are typically credited to your account within minutes after payment confirmation.

Withdrawal Requirements:

• Minimum withdrawal: RM 30 per transaction.
• Withdrawal requests are processed automatically in under 5 minutes for accounts that have passed KYC verification.
• Withdrawals must be made to a bank account or e-wallet registered in your own name.
• Prim77 reserves the right to request additional documents before processing large withdrawals for legal compliance purposes.
• If there are outstanding wagering requirements (rollover) that have not been met, withdrawals will not be processed until those requirements are fulfilled.

Prim77 offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus is subject to wagering requirements (rollover) and specific rules stated in the relevant promotion terms.

General Bonus Terms:

• All bonuses have a stated validity period — expired bonuses cannot be used or reclaimed.
• Wagering requirements must be fully met before any winnings from bonus funds can be withdrawn.
• Bonuses may only be claimed once unless otherwise stated in the promotion terms.
• Prim77 reserves the right to void any bonus if there is evidence of abuse or attempts to exploit the promotional system.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.

Prim77 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. In the event of any dispute relating to a bonus, the decision of pim77 is final.

All games available on the prim77 platform use a Random Number Generator (RNG) certified by international independent verification bodies. This ensures that every slot spin, card hand, or dice roll is truly random and fair to all players.

The Return to Player (RTP) percentage for each game is clearly stated in the game information. Players are encouraged to review this information before playing.

• Players are responsible for understanding the rules of each game before playing.
• Any technical decisions arising during gameplay will be resolved based on prim77's server records, which are considered final.
• In the event of a technical disruption that prevents a game from completing, prim77 will refund the wagering amount to the player's account.
• Wins generated through the exploitation of bugs or system vulnerabilities will not be recognized and may result in account termination.

To ensure a safe and enjoyable gaming environment for all members, prim77 enforces strict conduct guidelines. The following are strictly prohibited on this platform:

• Opening more than one account to abuse bonuses or promotions.
• Using automated software (bots), sniping tools, or any third-party technology to gain an unfair advantage.
• Sharing or selling your account to another party.
• Attempted money laundering through repeated deposit and withdrawal activity without genuine intent to play.
• Colluding with other players to exploit live casino or table games.
• Spreading false or misleading information about the prim77 platform on any public platform.
• Using abusive, disruptive, or threatening language towards prim77 support staff.

Any violation of these rules may result in immediate account suspension, forfeiture of balance and bonuses, and legal action where necessary.

Prim77 places the highest priority on the privacy and security of members' personal data. All information collected during the registration process and platform usage is stored and processed in accordance with prim77's applicable Privacy Policy.

Your personal information is used solely for the following purposes:

• Verifying your identity and eligibility as a prim77 member.
• Processing deposit and withdrawal transactions securely.
• Contacting you regarding your account, promotions, and platform updates.
• Fulfilling legal compliance obligations and applicable regulatory requirements.

Prim77 will not sell, rent, or share your personal information with third parties without your consent, unless required by law. For more information, please refer to Privacy Policy our full page.

Members may close their account at any time by contacting the prim77 support team. Before the closure is processed, all eligible balances will be returned to the original payment method within 5 business days, subject to the completion of any outstanding wagering requirements.

Prim77 reserves the right to suspend or terminate any account without prior notice if:

• A violation of any term in this document has occurred.
• Suspected fraud, money laundering, or other illegal activity.
• Registration details found to be false or misleading.
• Account inactive for more than 12 consecutive months.

For accounts terminated due to a breach of terms, prim77 reserves the right to withhold balances and bonuses without any compensation.

The prim77 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted operation, prim77 makes no guarantee that the service will always be available, error-free, or meet all your specific requirements.

To the extent permitted by law, prim77 shall not be liable for:

• Indirect, incidental, or consequential losses arising from use of the platform.
• Data loss due to technical disruptions or cyberattacks beyond our control.
• Actions or omissions of third parties, including payment providers or game providers.
• Losses arising from a player's failure to understand or comply with game rules.

Prim77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform, unless a specific effective date is stated.

Prim77 will endeavour to provide registered members with advance notice via email or in-platform notification in the event of significant amendments. However, it remains the player's responsibility to review the latest terms at all times.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation, and if unsuccessful, through binding arbitration.

If you have any enquiries, concerns, or feedback regarding these Terms and Conditions, the prim77 team is always ready to assist you.

• [email protected]
• Live Chat on the platform — available 24/7, response < 2 minutes
• Telegram: @prim77support

For more information about your rights and responsibilities as a member, please visit the FAQ ours.